CSense Support

Account & Login Help

If you’re having trouble signing in, first confirm that you’re using the email address associated with your CSense account and that your device has an active Internet connection.

Sensors Not Appearing

If a sensor is missing or not updating in the app:

• Confirm your CSense system has Internet connectivity.
• Refresh or reopen the CSense app.
• Confirm the sensor is powered and operating normally.
• If the problem continues, contact CSense Support and include the sensor name or location.

System Status & App Troubleshooting

If the app is not showing current system information, try closing and reopening the app and verify that your iPhone has Internet access. If the issue persists, include a short description of what you expected to see and what the app displayed instead when contacting support.